Contact
A real person reads everything sent to these channels — usually within a day or two.
For anything — support, questions, feedback, press, partnerships: animochat.official@gmail.com
Community channel
Announcements, downtime notices, and feature news are posted on our Telegram channel: t.me/officialanimochat
Ban appeals
If you believe a ban was a mistake, email us with the approximate date and time it happened and what you were doing. A moderator will re-review the case — appeals regularly succeed when something went wrong, and collateral bans (for example from a shared computer) are lifted when identified. More on enforcement on the Safety page.
Privacy and data deletion
To request deletion of your data or removal of a specific Freedom Wall post, email us from the device you use for AnimoChat (so we can locate the anonymous account) or describe the post precisely. See the Privacy Policy for what we store.
Payments
Problems with a Pro pass, Loudspeaker, or instant post payment? Include the approximate payment time and the GCash/PayMongo reference number and we will trace it. Successful payments that didn’t activate are re-granted manually.
Security issues
Found a vulnerability? Please email details privately rather than posting publicly. We take responsible disclosure seriously and will credit you if you want.